Experts participating the event said that e-banking service is promising in Vietnam thanks to the Government encouraging noncash payments.
The country has a younger population compared to other nations in the region, with Internet penetration rate reaching 52 percent of the population. Local banks said some 44 percent of their customers use banking services, which are expected to account for 44 percent of total banking revenue by 2018.
According to Sujeeth Samrat, a banking senior adviser, said the point is how to attract customers to online services and to better meet their demand. Each bank need to develop a business strategy that work best for its technologies, database and business model, he stressed.
Deputy CEO and Chief Digital Officer of the Vietnam International Bank (VIB) Tran Nhat Minh noted major challenges facing digital banks relate to a change from the traditional business culture, running costs and technology foundations.
Sujeeth Samrat suggested cooperation between banks and retailers to boost the diversity, convenience and safety of their products.
